Privacy Policy

This Privacy Policy describes how Riverbend Appliance Rentals ("Riverbend," "we," "us," or "our") collects, uses, and protects information about our customers and website visitors.

Information We Collect

To provide rental services, we may collect the following information:

• Contact information such as name, address, phone number, and email.
• Service address and details needed to deliver and install appliances.
• Payment information, including bank account details for ACH and card information, processed securely through our payment processor.
• Communications you send us, including messages submitted through our contact form.
• Basic technical information from your visit to our website, such as browser type and pages visited.

How We Use Information

• To schedule and complete appliance delivery, installation, and pickup.
• To process monthly rental payments and manage your account.
• To respond to your questions and provide customer support.
• To send billing notices, service reminders, and other communications related to your rental.
• To comply with legal, tax, and regulatory obligations.

Payment Security

Payment information is processed through trusted third-party payment processors, including Stripe. We do not store full bank account or credit card numbers on our own systems. Payment processors use industry-standard encryption and security controls to protect your financial information.

No Selling of Customer Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only with service providers who help us operate our business (such as payment processors and delivery partners) and as required by law.

Data Retention

We keep customer information for as long as needed to provide our services and comply with legal, accounting, and tax obligations. You may request that we correct or delete your personal information by contacting us.

Cookies

Our website may use cookies or similar technologies to help the site function properly and to understand how visitors use the site. You can control cookies through your browser settings.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us by phone at (217) 556-5453 or via our contact page.